Shipping and Return Policies

FREE SHIPPING
We offer FREE Shipping (First Class Mail or Parcel Post Mail) depending on the weight of the item on all U.S. orders. You can choose Priority Mail for a flat $ 5.00 fee. We offer optional Endicia shipping insurance for your purchased items. We strongly recommend that you buy this shipping insurance. Even thought damage or loss of a package is not very common with USPS, it does happen. If you choose not to buy Endicia shipping insurance you are assuming full liability for lost or damaged items that you buy from us. All orders are shipped within 24 hours of order placement including Saturdays. No shipments on Sundays and Holidays. We reserve the right to change the shipping method without prior notification. If an order contains backordered products, the in stock items will ship first and the backordered items will ship when they arrive.

WE SHIP WORLDWIDE e-mail us for shipping price quote facemedix@ymail.com

RETURNS
1. E-mail us at
facemedix@ymail.com for a return authorization number (RA #) within 3 days you receiving your order. Failure to request RA # within 3 days of receipt of the merchandise makes it none returnable. YOU WILL HAVE 30 DAYS TO RETURN YOUR ITEM. 
2. All merchandise must be returned properly packaged 
3. Clearly write your return authorization number on the outside of the return box. SHIP THE RETURN ITEM WITH DELIVERY CONFIRMATION TO THE ADDRESS WE WILL PROVIDE YOU WITH. 
4. We cannot accept  any opened or used, products for credit or refund, NO EXCEPTIONS 
5. Any claims of discrepancies in shipment must be made within 3 calendar days of your date of receipt of merchandise. 
6. If you had free shipping our cost of shipping will be deducted from your refund. We also charge 20% restocking fee. ITEMS RETURNED WITHOUT RA# WILL NOT BE ACCEPTED AND NO CREDIT/REFUND WILL BE ALLOWED. A flat $10.00 fee is charged for all cancelled orders prior to shipping.

DFECTIVE ITEMS
Defective items purchased from us can only be exchanged for the same item, otherwise restocking FEE of 20% and our shipping cost deduction applies.

DISCLAIMER
While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists or packaging. Actual product packaging and materials may be different and contain more and/or different information than that shown on our web site. However, we guarantee the authenticity and freshness of the pruducts. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health care professional.

WHEN YOU MAKE A PURCHASE FROM OUR WEBSITE YOU ACCEPT AND AGREE TO THE ABOVE POLICIES

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